Performance against workplace and community targets

Performance against 2008 workplace and community targets and actions planned in 2009

Target 2008	Progress	Target 2009
Achieve a further improvement in our score in the BiTC CR index as part of our progress towards our target of achieving Platinum status by 2010.	The 2009 CR Index survey results will be published in June in a supplement to the Financial Times. Premier Farnell’s ranking improved from the Silver band in 2008 to the Gold band in the results released in 2009.	Achieve Platinum status in the BiTC CR Index.
Continue to monitor the rates and causes of employee absenteeism and take actions to achieve reductions.	The Group monitors the rates and causes of absenteeism across the business units. The average rate of absenteeism in the US businesses has kept parity with US national rates and so reduction targets are not set. In Europe, targets were set for each of the distribution centres and contact centres. The absence rates represent hours lost divided by hours available and targets were achieved with the exception of the Maybrook distribution centre. The rate of absenteeism at Maybrook is affected by a number of cases of long-term sick leave and these are being managed with the expectation of a resolution early in the current financial year. New management processes have been implemented at Liège, improving communication between management and employees, resulting in it achieving its target this year.	Continue to monitor the rates and causes of employee absenteeism and take actions to achieve reductions.